Allergen Information

1. The 14 declared allergens

UK food businesses must provide allergen information for the following 14 ingredients:

Cereals containing gluten (wheat, rye, barley, oats and their hybrids)
Crustaceans (e.g. prawns, crab, lobster)
Eggs
Fish
Peanuts
Soybeans
Milk (including lactose)
Nuts (almond, hazelnut, walnut, cashew, pecan, brazil, pistachio, macadamia, queensland)
Celery
Mustard
Sesame seeds
Sulphur dioxide and sulphites (above 10 mg/kg or 10 mg/L)
Lupin
Molluscs (e.g. mussels, squid, octopus)

2. Cross-contamination

Our kitchens prepare a wide variety of dishes side by side and our team handles all 14 allergens listed above. Despite the care we take, we cannot guarantee that any dish is completely free from a specific allergen. Sauces, oils and grills are shared, and trace amounts of allergens may be present even when an allergen is not listed as an ingredient.

3. Telling us about your allergy

If you have a food allergy, intolerance or coeliac disease, please:

Speak to a member of our team before you order, ideally when you arrive;
Mention the allergy again when you place your order so the kitchen is aware;
If you are ordering for someone else, please pass the allergen information on to them.

Our team can show you the up-to-date allergen matrix for the dishes available at your location and help you choose options that work for you.

4. Vegetarian, vegan and gluten-free choices

Our menu includes vegetarian (V), vegan (VG) and gluten-free (GF) options. Items marked “GF*” can be adapted to be gluten-free on request — please ask when you order. The same cross-contamination notice above applies: our kitchens are not certified gluten-free environments.

5. Online and takeaway orders

When you order through Deliveroo, Just Eat or another partner, allergen information is shown on those platforms. For additional allergen detail before you confirm an order, call your local restaurant on the number listed on our Locations page and our team will be happy to help.

6. Reporting an issue

If you believe an allergen statement we provided was incorrect, or if you have suffered an allergic reaction after eating with us, please contact us as soon as possible at info@turquaz.co.uk or call 01252 364141. We take every report seriously and investigate it.