Privacy Policy

1. Who we are

The data controller for this website is Turquaz Restaurants Ltd, registered in England and Wales (Company No. [Company Number TBC]), with registered office at 10 Westgate, Aldershot, Hampshire GU11 1WG, United Kingdom. Our ICO data protection registration number is [ICO Number TBC].

For any questions about this policy or how we handle your data, contact us at info@turquaz.co.uk or 01252 364141.

2. What information we collect

We only collect the information we need to operate the website and respond to you. This may include:

• Booking details: name, email, phone number, party size, date and time, dietary notes, and any message you include when you submit a reservation request through our form.
• Contact details: information you provide if you email us or call one of our restaurants.
• Technical data: limited information your browser sends automatically (such as IP address, browser type, pages visited and approximate location), and consent preferences stored locally in your browser.

We do not currently process online payments on this website. Orders placed through Deliveroo, Just Eat, The Fork or other third-party platforms are governed by those platforms’ own privacy policies.

3. How and why we use your data

We use your personal data only for the purposes set out below, with the legal basis noted in brackets.

• To process and confirm your booking enquiry (legitimate interests, performance of a contract).
• To respond to your questions or feedback (legitimate interests).
• To keep the website secure, prevent fraud and diagnose problems (legitimate interests).
• To meet our legal and regulatory obligations (legal obligation).

We do not use your personal data for automated decision-making or profiling.

4. Sharing your information

We share your information only where it is needed to provide the service, including with:

• Our hosting and email service providers (e.g. Vercel, Resend) acting under our instructions.
• Reservation partners (e.g. The Fork, Dojo) when you choose to book through them.
• Law enforcement or regulators where we are required to do so by law.

We do not sell your personal data and we do not share it with advertisers.

5. International transfers

Some of our service providers may process your data outside the UK. Where this happens we rely on lawful safeguards, such as the UK’s adequacy decisions or Standard Contractual Clauses, to keep your data protected.

6. How long we keep your data

We keep booking enquiry data for up to 12 months and email correspondence for up to 24 months, unless we need to retain it longer to comply with a legal obligation or to deal with a dispute.

7. Your rights

Under the UK GDPR you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate data;
• Ask us to delete your data (where there is no legal reason to keep it);
• Restrict or object to certain processing;
• Receive a copy of your data in a portable format;
• Withdraw consent where we rely on it.

To exercise any of these rights, email info@turquaz.co.uk. We will respond within one month.

If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.

8. Cookies

For details of the cookies we use and how to control them, please see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The “last updated” date at the top of the page reflects the most recent change.